Refund policy

Biobull Customer Care

Return & Refund Policy

We want you to shop with confidence. If you are not fully satisfied with your order, you may return eligible items within 30 days of delivery. Once your return is received and approved, refunds are usually processed within 10 days.

Return Eligibility

We accept returns of eligible items within 30 days of the delivery date.

Items should be unused and in their original condition.
Items should be returned with original packaging where possible.
Please include your order number or proof of purchase.
Please contact us before returning an item so we can assist you.

Non-Returnable Items

Certain items may not be eligible for return where this is appropriate for hygiene, safety, health, or customisation reasons, especially if they have been opened, used, or personalised.

How to Return an Item

Email us at support@biobull.co.uk with your order number and reason for return.
Pack the item securely in its original condition and packaging where possible.
Send it to the return address below.
Once received and approved, your refund will usually be processed within 10 days.

Refunds

Once your return is received and inspected, we will let you know whether your refund has been approved.

Approved refunds are usually processed within 10 days.
Refunds are normally issued to the original payment method.
Your bank or card provider may take additional time to show the refund.
Original shipping charges are generally non-refundable unless required by law.

Faulty, damaged, or incorrect items: If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible at support@biobull.co.uk so we can arrange the appropriate resolution.